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Customer and Quality Control

Division

Commercial

Location

Baghdad – Horizon Main HQ

Closing Date

09/08/2025

Responsibilities

  • Provide technical support and resolve customer issues promptly
  • Ensure high levels of customer satisfaction and service delivery
  • Conduct regular quality checks and audits
  • Record and analyze customer feedback and complaints
  • Collaborate with internal teams to address and prevent quality issues
  • Prepare reports on customer service and quality performance
  • Recommend process improvements for better service delivery.

Qualifications

  • Bachelor’s degree in Business Administration, Quality Management, Customer Service, or a related field.
  • Minimum of 1 years of experience in a customer-facing role or quality control/assurance position.
  • Experience with CRM software and quality management systems is preferred.
Skills:
  • Proficiency in Microsoft Office Suite.
  • Exceptional attention to detail and accuracy.
  • Ability to work independently and collaboratively within a team.
Apply here or you can send your CV to jobs@horizonscope.com with the subject line "Customer and Quality Control "