Customer and Quality Control
Division
Location
Closing Date
Responsibilities
- Provide technical support and resolve customer issues promptly
- Ensure high levels of customer satisfaction and service delivery
- Conduct regular quality checks and audits
- Record and analyze customer feedback and complaints
- Collaborate with internal teams to address and prevent quality issues
- Prepare reports on customer service and quality performance
- Recommend process improvements for better service delivery.
Qualifications
- Bachelor’s degree in Business Administration, Quality Management, Customer Service, or a related field.
- Minimum of 1 years of experience in a customer-facing role or quality control/assurance position.
- Experience with CRM software and quality management systems is preferred.
Skills:
- Proficiency in Microsoft Office Suite.
- Exceptional attention to detail and accuracy.
- Ability to work independently and collaboratively within a team.
Apply here or you can send your CV to jobs@horizonscope.com with the subject line "Customer and Quality Control "