• Provide 24/7 monitoring and technical support for B2C wireless customers
• Diagnose and resolve connectivity, device, and service issues remotely
• Maintain and monitor service quality and performance metrics
• Log, prioritize, and escalate complex incidents to higher-tier support teams
• Communicate technical solutions clearly to non-technical customers and provide basic service guidance

• Degree in IT, Telecommunications, Computer Science, or related field
• CompTIA Network+, CCNA, CWNA, or ITIL Foundation
• 3+ years in customer-facing technical support within B2C wireless, mobile operator, or ISP environments.4

Skills:

• Experience with network monitoring tools (SolarWinds, Zabbix, Nagios).
• Skilled in using CRM, ticketing systems, and basic diagnostic tools
• Excellent customer service and communication skills.