The Key Account Manager drives revenue growth, ensures client satisfaction, and manages strategic B2B, and wholesale accounts through strong relationships and seamless service delivery. 

• Develop and maintain strong relationships with key B2B, and wholesale clients. 

• Drive revenue growth by identifying upsell and cross-sell opportunities. 

• Ensure customer satisfaction by aligning services with client needs. 

• Act as the main point of contact between Horizon and strategic clients. 

• Lead contract negotiations and renewals with major accounts. 

• Collaborate with internal teams (ICT, NOC, Field, and Sales) to ensure seamless service delivery. 

• Degree in Business Administration, Telecommunications, or related field. 

• 5+ years of experience in account management within telecom or ICT sectors. 

• Proven track record of managing high-value client portfolios. 

• Strong financial and commercial acumen. 

Skills: 

• Excellent communication and negotiation skills. 

• Ability to analyze and interpret customer data. 

• Strong understanding of ICT solutions, cloud services, and enterprise networking. 

• Experience with CRM tools and key account planning frameworks.