The Customer Quality Control Officer is responsible for monitoring and evaluating the sales team’s performance to ensure high-quality customer interactions and compliance with company policies. This role involves analyzing sales data, conducting audits, and providing feedback to enhance overall sales efficiency and service quality.

• Conduct regular calls to assess and evaluate the performance of sales teams.
• Monitor the quality of sales processes and ensure adherence to company standards.
• Analyze sales data to identify trends and areas for improvement.
• Ensure compliance with company policies, sales scripts, and ethical guidelines.
• Provide constructive feedback to sales teams to enhance performance and service quality.
• Conduct audits of sales transactions and reports to verify accuracy and integrity.
• Generate reports on sales performance, highlighting key findings and recommendations.

• Bachelor’s degree or equivalent relevant experience.
• Minimum of 6 months of experience in customer service or quality control.
• Strong attention to detail and problem-solving skills.
• Excellent communication and teamwork abilities.
• Experience with quality control processes and customer service standards.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).