This role is responsible for overseeing, assessing, and reporting on key initiatives to ensure alignment with commercial business objectives. Responsibilities include performance benchmarking, data analysis, KPI monitoring, and benefits tracking.

• Maintain a full CRM database ensuring Commercial staff are entering the data accurately and timely and ensuring up-to-date customer information and sales data.
• Consolidate information received from Sales Channels about potential customers, competitors, suppliers and economic conditions as requested to maintain information for reporting.
• Support sales channel departments in requests for analysis on performance data for their planning purposes.
• Design New Reports, Modify Existing Reports, and Examine databases for data reporting design. Coordinate preparing and sending questionnaires and opinion polls with the help of survey researchers
• Prepare Reports, Business Plans, Analysis, Research, and Studies as requested.
• Work with computers effectively utilizing software applications process data and convert them into charts, graphs, reports and other documents. Handle Preparation of Presentations as requested from Management.
• Design and execute automated procedures interfacing with systems to report business analytics and sales support indicators.
• Generate periodic reports on sales with accuracy as requested from Commercial management.
• Collect, review sales leads and customer data for reporting and ensure accuracy and reportdeliverables’ timelines.
• Determine opportunities to streamline manual processes and develop automated reporting systems.
• Setting benchmarks to measure project success and individual contributions.
• Conducting regular audits and quality assessments and providing feedback for improvement.
• Monitoring and evaluating, identifying gaps between actual and target performance, and recommending corrective actions.
• Implementing initiatives to improve efficiency and effectiveness in internal processes.
• Creating performance reports and dashboards for stakeholders.
• Facilitating regular performance review meetings to discuss progress and address issues.
• Maintaining comprehensive documentation of performance management processes and outcomes.

• Bachelor’s degree in a related field.
• Minimum of 2 years of experience in a similar role.
• Good Command of English and Arabic- Written and Spoken
• Microsoft Office (MS Word, MS Excel, PowerPoint)
• Strong interpersonal skills for interacting with different groups of stakeholders.